The first step should be to ensure your device is up to date with the most recent operating system. If you find that you’re constantly being logged out of the CBC Gem app for iPhone, iPad, Apple TV, Fire TV, or Android TV, there are a few things you can try. Here are some links to the latest versions of Firefox and Google Chrome web browsers for your convenience: One thing you might also want to try is accessing Gem on a different web browser to see if the problem persists. This can be done from your web browser’s settings. If you do not have your cookies disabled, nor are you browsing in a private window, your cookies may have become corrupted and will need to be deleted. You may also experience issues if you're using certain antivirus software, a proxy or VPN.
If you have cookies disabled on your web browser, or you are browsing in private mode, the web browser will not remember your location preferences. Login information is stored in your web browser's cookies. The tips mentioned below have been reported to help some users with this issue. This is currently being investigated by our team. With the growing concerns over the privacy and security of user data, the increase in cases of reported and apparent misuse of social data, and Apple's decision to try and mandate it's own new position in the market we decided that the best way to ensure we are protecting our users, their data, and our own operating model, was to remove these adjacent facilities from our user data process.We've received reports from some users mentioning they’re constantly being prompted to log back into Gem on a daily basis. We were already in the process of auditing our approach to user data, and following closely the recommendations from GDPR (general data protection regulation) changes. The Seven Network, along with many media companies all over the world, found that Apples new sign-in solution did not offer the capabilities required in order for us to continue operating in our current business model and in line with many other companies in the industry our response was to remove social sign in options from our service as the only alternative offered by Apple.Īt the same time, there have been many well documented and well publicized issues around user data, and data privacy. Apple have mandated that they will only be allowing iPhone, iPad and Apple TV apps on their stores that support signing in with an Apple ID if those apps offer social sign in (facebook, google, linkedin, etc).
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